Calabrio

Calabrio, Inc. is a Computer Software company which specializes in call center, customer interaction, voip and more. Calabrio provides an easy to use workforce optimization suite for contact centers. Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suite?including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting?that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience. Calabrio ONE is easy to use, which empowers management to align activities and resources quickly with the demands of today?s multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud. Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

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