Senior Director, Controllership & Operations Transformation

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience As the Senior Director within the Salesforce Controllership group, you will be the strategic owner of our Finance system architecture, data flow, and enhancement roadmap. It is a critical leadership position requiring you to bridge the gap between complex accounting requirements and technical execution. You will oversee initiatives, drive the evolution of our Workday Cloud ERP ecosystem, and ensure AI is at the forefront of our financial automation strategy. With Agentforce woven into every layer of our platform, our team builds intelligent systems that automate repetitive subledger flows, elevate strategic accounting tasks, and power better financial decision-making at scale. What You'll Actually Be Doing

• Strategic Record to Report (R2R) Leadership: Direct and oversee comprehensive R2R initiatives involving complex data streams across both revenue and non-revenue business functions.
• Systems: Act as the business sponsor for the finance technology stack, deploying ERP enhancements, automation, and reporting infrastructure to reduce manual touchpoints.
• Processes: Redesign end-to-end R2R cycles (close, consolidation, statutory reporting) to drive operational efficiency and shorten time-to-insight.
• People: Serve as the primary change agent, guiding cross-functional teams through transition periods, breaking down silos between technical and accounting teams, and transforming workforce capabilities to support a modern digital finance organization.
• ERP System Ownership: Serve as the primary business owner for the accounting ERP system. Define the strategic vision for system architecture, data integrity, and operational scale.
• IT Partnership & Issue Resolution: Partner directly with IT to manage, prioritize, and resolve critical ERP production issues, ensuring minimal disruption to accounting operations.
• AI & Automation Roadmap: Champion and lead initiatives to continuously automate and enhance the ERP system, actively identifying and integrating AI-driven solutions to modernize accounting workflows.
• Cross-Functional Influence: Act as a central strategic partner. Drive alignment, influence decision-making, and secure buy-in from senior stakeholders across Accounting, Finance, Engineering, and Operations.
• AI & Automation Enablement: Identify and deploy with finance transformations high-impact AI/agent use cases to scale automated, data-driven operations across Controllership.
• Lead Global Controllership Alignment: Serve as a central integration point to ensure that as we scale, our initiatives are aligned across our Global Process Owners (GPOs), cross-functional partners, and technology teams.
• Drive Holistic Stakeholders Engagement: Facilitate alignment across diverse groups (Tax, Treasury, Legal, M&A) to ensure that Controllership initiatives consider the full financial picture and regulatory landscape.
• Strategic Decision Support: Lead key strategic projects within the Global Accounting organization, specifically identifying decision bottlenecks and presenting clear facts to the appropriate stakeholders to facilitate resolution.
• Technology & Business Liaison: Serve as a key bridge between the Accounting function and the Digital Enterprise Transformation (DET) team. You will help articulate clear business facts, define requirements, and support critical design decisions to ensure our systems support our accounting needs.
• Executive Communication & Storytelling: Transform complex project updates and accounting data into clear, compelling narratives. You will act as the content creator for executive presentation You're Our Person If...
• 12+ years of progressive experience in accounting, financial systems, or finance transformation, with a strong background in R2R processes.
• Technical Acumen - Deep expertise in enterprise-level ERP systems and accounting data architecture.
• Strategic Execution - Proven ability to act as a strategic driver rather than a task manager, with a track record of translating complex financial needs into scalable system solutions.
• Stakeholder Influence - Exceptional executive communication skills with the ability to influence cross-functional technical and non-technical stakeholders without direct reporting authority.
• Forward-Thinking - Demonstrated passion for exploring and implementing emerging technologies, specifically AI and machine learning, within the finance and accounting domain.
• Demonstrated track record of successfully designing and implementing process improvements that reduced manual effort and improved accuracy
• BA/BS degree is required in Accounting, Finance, Business Administration, Information Systems, or related subject area or equivalent relevant experience required. Experience will be evaluated based on the Core Competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.
• Expertise in US GAAP, IFRS and local statutory requirements; Robust experience with SOX audit framework
• You bring exceptional problem-solving skills using structured frameworks to dissect complex operational failures and present technical roadmaps to finance leadership. Even Better If...
• You have a combination of prior experience in management or technology consulting focused on transformation and have hands-on Finance Operations experience.
• System experience - Workday experience preferred
• You have first-hand experience driving AI transformation initiatives, specifically implementing agentic automation and intelligent workflows within Finance. This role is hybrid and goes into the office 3 days per week. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.