Answer an average of 20 calls daily from Spanish-speaking clients, providing professional and courteous assistance.
Open and maintain client files, ensuring accurate documentation and organization.
Schedule telephone appointments and consultations with attorneys as needed.
Take detailed messages and email attorneys regarding client callbacks and follow-up requests.
Locate available attorneys to assist clients with live calls when necessary.
Direct incoming calls to the appropriate departments, including Referrals, Resolution, Administration, and other designated teams.
Provide members with updates regarding received documents, referral attorney information, mailed correspondence, and case-related inquiries.
Connect members with LegalShield Member Services for canceled or pre-canceled memberships, account concerns, and other membership needs.
Update member contact information, including telephone numbers, email addresses, and mailing addresses.
Address concerns and questions from Spanish-speaking clients, ensuring clear and effective communication.
Litigation Paralegal Support
Assist attorneys with all phases of litigation, including case preparation, discovery, trial preparation, and post-trial matters.
Draft, prepare, proofread, and organize legal documents, including pleadings, motions, notices, subpoenas, affidavits, and correspondence.
Assist with preparing and responding to discovery requests, including interrogatories, requests for production of documents, and requests for admissions.
Organize and maintain litigation files, including pleadings, discovery materials, exhibits, and case-related correspondence.
Assist attorneys with gathering, reviewing, and organizing documents and evidence relevant to pending litigation.
Monitor court deadlines, filing requirements, hearing dates, and litigation calendars.
Coordinate depositions, mediations, hearings, and meetings with clients, attorneys, witnesses, and other parties.
Assist with preparing trial notebooks, exhibit binders, witness lists, and other trial preparation materials.
Communicate with clients regarding case updates, outstanding documentation, and scheduled legal proceedings.
Demonstrate proficiency in Odyssey eFileGA and PeachCourt electronic filing systems, including preparing, submitting, and managing court filings, monitoring filing statuses, and ensuring compliance with applicable court rules and deadlines.
Prepare and maintain case summaries, timelines, and litigation status reports.
Coordinate with court personnel, opposing counsel, and outside vendors as directed by attorneys.
Bilingual Translation and Administrative Support
Provide Spanish-to-English and English-to-Spanish interpretation for attorneys and clients during telephone calls, office meetings, and consultations.
Assist with Spanish-language interpretation during court appearances, hearings, and other legal proceedings as needed and when permitted by the court.
Translate client communications, correspondence, and legal-related documents as needed.
Help Spanish-speaking clients understand legal procedures, required documentation, and attorney instructions.
Perform data entry, document management, and general administrative duties during available time.
Maintain client confidentiality and handle sensitive legal information professionally.
Qualifications
Fluency in English and Spanish, both written and verbal, required.
Proficiency in Odyssey eFileGA and PeachCourt electronic court filing systems required.
Previous litigation paralegal or legal assistant experience preferred.
Knowledge of legal terminology, litigation procedures, court rules, and filing requirements.
Experience preparing legal documents, managing case files, and assisting with discovery.
Strong organizational skills, attention to detail, and ability to manage multiple assignments and deadlines.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Word, Outlook, and Excel.
Ability to work independently and collaboratively in a fast-paced law firm environment.
Strong customer service skills and the ability to communicate professionally with clients, attorneys, and court personnel.
Ability to maintain strict confidentiality regarding client and firm information.
