Sr. Benefits Manager

About the position

The Senior Benefits Manager is responsible for the administration and day-to-day management of all non-compensation employee benefit programs. Reporting to the Vice President of Human Resources and managing one Benefits Coordinator, the role owns benefits operations, vendor and broker relationships, employee education and open enrollment, and benefits-related compliance and audit activities. This is an execution- and administration-focused position: the Senior Benefits Manager implements and manages established benefit plans rather than designing plans or setting benefits strategy, which remain the responsibility of HR leadership.

• Administer all non-compensation employee benefit programs — including medical, dental, vision, life, disability, retirement/401(k), leave, wellness, and voluntary benefits — ensuring accurate enrollment, eligibility, deductions, and record-keeping.
• Serve as the primary escalation point for complex employee benefits inquiries, claims issues, and coverage or eligibility questions.
• Partner with payroll and HRIS to ensure benefits data, deductions, and carrier feeds are accurate and reconciled.
• Manage relationships with benefits carriers, brokers, and third-party administrators, monitoring service levels and performance against contractual and service-level standards.
• Coordinate vendor renewals and implementations, resolve escalated service issues, and validate invoices and administrative fees for accuracy.
• Develop and deliver benefits training and informational sessions for employees and managers on plan options, eligibility, enrollment procedures, and how to use their benefits.
• Create and maintain clear benefits communications, guides, and reference materials.
• Plan and lead annual open enrollment, including timelines, system configuration and testing, communications, and employee support.
• Coordinate cross-functionally with HR, payroll, and vendors to ensure enrollment elections are accurately captured and processed.
• Ensure benefit programs comply with applicable federal and state regulations, including ERISA, ACA, HIPAA, COBRA, FMLA, and IRS/DOL requirements.
• Manage required benefits filings and reporting (e.g., Form 5500, ACA reporting, non-discrimination testing) and maintain accurate documentation and plan records.
• Coordinate and support internal and external benefits audits and remediate findings.
• Supervise, coach, and develop one Benefits Coordinator, setting priorities, reviewing work, and supporting professional growth.
• Ensure benefits tasks are completed accurately and on time, providing guidance on escalations and process improvements.

• Minimum of 7 years of progressive employee benefits administration experience, including at least 2 years supervising or leading benefits staff.
• Demonstrated experience managing benefits carriers, brokers, and third-party administrators.
• Proven success planning and leading annual open enrollment in a multi-plan, and ideally multi-state, environment.
• Hands-on experience with benefits compliance, required filings, and audit support.
• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• Working knowledge of ERISA, ACA, HIPAA, COBRA, FMLA, and Section 125 requirements.
• Familiarity with DOL and IRS reporting obligations, including Form 5500 and ACA reporting.
• Proficiency with HRIS and benefits administration platforms (e.g., Workday, ADP, UKG) and online enrollment systems.
• Strong Excel and data-reconciliation skills for eligibility, deductions, and invoice validation.
• Skilled in vendor and project management, including renewals, implementations, and open enrollment execution.
• Ability to design and deliver clear, engaging benefits communications and training.
• Ability to supervise, coach, and develop a direct report and set clear priorities.
• Effective collaboration with HR, payroll, and finance partners.

Nice-to-haves

• CEBS, SHRM-CP/SHRM-SCP, or PHR/SPHR certification preferred.

• No cost health insurance option
• TireHub funded Health Savings Account
• TireHub paid short/long term disability and life insurance benefits
• Paid vacation and holidays
• Parental leave programs
• 401k including TireHub match
• Access to tire discounts, perks, and so much more!
• Free parking
• Free gym
• Convenient restaurants
• Outdoor spaces
• Special events